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Under the Strengthening Serbia-EU Civil Society Dialogue Project, funded by the European Union and managed by the Delegation of the European Union to the Republic of Serbia


Safer Internet Day 2011

Establishing Social Enerprise












Study visits

Romania study visit
Spain study visit

Romania study visit

This two-day study visit (16-18 December 2010) organised by IAN International Aid Network with assistance of Romanian organisation EOS within the Click to Europe project gathered eight representatives of local NGOs and Government of the Republic of Serbia .

The team visited four telecentres in T i misoara and nearby towns. First, the team was welcomed by Gabi Barna, EOS Romania director, Cornelia Popescu, eCentre network Project Manager and Alina Zamfir, Biblionet. They presented a global situation in Romania , government and regional activities related to promotion of digital literacy through the Knowledge Economy Project and Global Libraries Program.

After that Serbian team together with Cornelia Popescu travelled to Sannicolau Mare where we visited ATPD eCentre and talked with Laura Rusu, Director of ATPD and other actors within this Centre.

The participant learned how local authorities in Romania support telecentre movement and what ways of collaboration between community organisations and local authorities are possible.

The visit was hosted by EOS

On the second day the team visited the eCentre in the village Recas . We spoke with the Centre Manager and exchanged experiences about the cooperation between local municipality and eCentre in Romania and Serbia . Finally, the team visited PAPI in the village Fârliug. This PAPI is settled in the premises of the local school and shares some of the resources with the school.

eCentre in the village Recas eCentre in local school in village Fârliug

The study visit was a good opportunity for sharing experiences, challenges and best practices between Romanian and Serbian Telecentres. The participants and the representatives of visited Romanian organisations agreed that there are many possibilities for cooperation and that they would continue communication and start developing ideas for future projects, and apply for IPA funds for neighbourhood programmes.

Spain study visit

Second study visit within the Click to Europe project included the visit to Spain. It was organised in the period 28-30 March 2011. Six representatives of CSOs and public sector engaged in e-skills promotion had an opportunity to learn about different approaches and actions implemented in Spain in order to increase citizens` e-Inclusion.

The study trip was designed together by IAN and Esplai and it included visits to six different organisations and institutions in and around Barcelona and meetings with their representatives.


First, the participants were hosted by Esplai Catalonian Foundation, an umbrella foundation that includes several organisations working on various subjects relevant for supporting education and social development of their community. Different local and international programmes related to ICT literacy and digital inclusion of citizens have been presented and discussed.


Presentation of Esplai activities

The second institution visited was Community Technological Centre (CTC), in a village Masquefa near Barcelona . The mayor of Masquiefa greeted the participants and presented the CTC. It is a resource municipal centre providing information, technology and communication services to Masquefa citizens, businesses and organizations, providing the town with an autonomous and strong social and economic development capacity. Totes les instal•lacions del són accessibles per a persones amb discapacitat a nivell d'obra, mobiliari i recursos tecnològics: ascensor, rampes, wc, anell magnètic, taulell de recepció, senyalització, plànol de relleu, plana web, eines de difusió, software, hardware, teclats, ratolins, pissarra digital, etc. All the facilities of the CTC are accessible to people with disabilities, and computer classrooms are equipped with assistive technologies. It provides different services: training, free use of ICT and courses, support and advice to businesses and entrepreneurs, guidance and advice on job search.

Community ICT centre in the village Masquiefa

Assistive technologies in CTC

The operation of the CTC has been supported by local authorities with the aim to combat the digital divide and contribute to everyone's access to new technologies and the Information Society and Communication, with no exceptions. The participants were impressed with the some of the latest ICT assistive technologies available in the centre.

The group from Serbia also had a meeting with the representatives of Public Catalan Libraries where they were introduced with the concept of libraries serving also as public Internet-access point for the community.

One of the most important and the highest level meeting was a visit to the Catalan Ministry for Telecommunications and Information Society . The Head of the Department Mr Ricard Faura i Homedes presented the activities of the Ministry related to promoting the use of information technologies and communication technologies (ICT) in all spheres of society, to achieve European standards, which is one of the key objectives identified in Government's plan.

He presented ICT Network Point - telecommunications network that provides access to the knowledge society across the country, not just infrastructure but also places where people can use computers, access the Internet to find professional support, the necessary stimulus to help them make those first steps into the new knowledge society. The network contains more than 600 points or telecentres across the province of Catalonia . Mr Faura also presented AcTIC : "Accreditation in Information Technologies and Communications skills“. AcTIC is the certificated proof of digital skills/competences management, seen as the combination of knowledge, skills and attitudes in the field of ICT.

In the Catalonian Ministry for Telecommunications and Information Society

The certificate was established by the Catalan Government and it is a proof of a certain level of competencies (basic/ intermediate/advanced) recognised by the Catalonian government and needed for any public job.

The other regional governmental institution visited was Citizen and Community Action Catalan General Directorate that presented its OMNIA Network project aimed at providing access to information and communication technologies as a means of improving and promoting personal autonomy and an element of participation fostered social cohesion.

Meeting with the Catalonian Ministry for community and social affairs

In the community telecentre

Finally, the Serbian delegation visited a non-profit association Diversitat Lúdica (Recreational Diversity ) that provides informal education for children and youth, developing a social and educational work. In the premises of this organisation the visitors had chance to see and talk with a group of women from vulnerable community groups who attended the ICT courses and also talked to the facilitators of this telecentre.



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